RW Moore Equipment Company, Inc.


PARTS AND SERVICE

Parts
Parts availability ranks as one of the top considerations when deciding which brand of equipment to purchase. To ensure optimum stocking, our parts are classified by "critical" codes. We strive to stock 100% of the parts that can be installed in two hours or less.

There is no need for you to go anywhere else for your parts needs. We provide engines, engine parts, undercarriage, bucket teeth and shanks, fluid connectors, batteries, cutting edges, filters, lubricants, and many more parts for John Deere, Hitachi, Sakai, Boxer, Morbark, Grun, and other brands of equipment.

Undercarriage purchases are made easy for you. We offer JD Duratrax and ValueParts undercarriage for almost every make and model. SC2, extended life undercarriage is available for most John Deere models. Get longer life with no pin and bushing turns with SC2.

We offer bucket teeth and shanks for most applications including replacements for Caterpillar, Hensley, Esco-Conical, Super, and Helilok/Vertaloc.

Come in and check our display of John Deere merchandise including clothes, toys, and collectables.
 
Service
We have full service facilities in Raleigh, New Bern, Greenville, Fayetteville, Wilmington, and Ahoskie. You can bring your equipment to our shops or we can come to your job site on one of fully equipped field service trucks; it's your choice.

In addition, we offer air conditioning service, welding, fabrication, and line boring for almost every brand of equipment.

Let us take care of all of your maintenance needs as well. Our lube trucks are outfitted to handle you maintenance needs right on you job.
Product Support Manager:
Bill Hoyle

Raleigh Parts Dept. Hours:
M-F 6:30am-6:00pm
Branch Parts Dept. Hours:
M-F 7:30am-5:30pm

Parts Managers
Allen Foster - Raleigh
Jeff Brown - New Bern
Glenn Tracy - Greenville
David Marton - Fayetteville
Rusty Pate - Wilmington
Bill Sumner - Ahoskie


Raleigh/Branches Service Hours:
M-F 7:30am-5:30pm
(Note: our service department is available early morning, late evening, and Saturday upon your request)

Service Managers
Andre Jelonek - Raleigh
Buddy Shields - New Bern
Jerry Campbell - Greenville
Reggie Collins - Fayetteville
Marc Baker - Wilmington
Aaron Piper- Ahoskie

Customer Service Advisors
Tommy Stephenson
Brian Lamb   
There's more to maintenance than just changing oil and a filter. Extended component life and productivity are the result of our maintenance strategy. Condition Based Maintenance depends on actual machine conditions to determine when and what actions are required. Application and operating conditions are considered when servicing you machines.

Fluid analysis is a major part of CBM. By using guidelines for wear metals and contaminants, we have visibility to component condition. Also, our Super Caddy II is a premier service tool that gives us the ability to clean your hydraulic system efficiently. Removing contaminants from oil will prolong the life of your equipment's components.

Too busy to worry about scheduling your maintenance? Let us do it for you. JDLink lets you and us monitor your machine's hours and location allowing us to schedule your maintenance for you. You will not even have to call us in order to obtain you hourly interval services. We will call you when the service is due and all that you have to do is make the machine available to us.

Customer Support Advisors (CSA)
Certified CSA's have the knowledge and technical skills to help you make important decisions on machine maintenance and repairs.

Within a few days after purchasing a new machine from us your relationship with one of our CSA's will begin. They will see you and provide you with the information that will make your experience with R.W. Moore Equipment Company simple and easy. They will review the warranty on your new machine, advise you of the service points, explain who you need to call if you have a need to contact us, and introduce you to our maintenance program.

Forget about undercarriage, let our CSA manage that part of your business. They will evaluate your undercarriage on a regular schedule and help you maximize the hours of service that it gives you. When it's time for undercarriage repairs they will guide you through the process. They will be glad to tell you about SC2, extended life undercarriage, too.

Your CSA will be happy to handle any need that you might have for parts, service, or maintenance, all at no cost to you for their service.

Power Plan Financing
If you need major repairs such as undercarriage work, engine replacement, or transmission overhauls, JD Power Plan might be for you. With Power Plan you can finance your repairs and hold on to your cash that is needed for the day-to-day operations of your business. Credit applications are on hand at all of our locations and should be submitted prior to the date that the transaction will be processed. Each transaction is subject to credit approval.